- Cornell Law Review
- 07 May 2009
The Offshoring of American Government
Michael A. Zuckerman - J.D. Candidate, Cornell Law School
In 2004, callers to the California state welfare hotline had a curious choice to make: press “one” for English and speak with a worker in India, or press “two” for Spanish and speak with a worker in Mexico. The experience of these California callers reflects a new reality in the… Read More »